CX-Factor, Part I: NPS & Turning Passives into Promoters [Replay]

On this webinar, we share:

• Translating the real meaning of NPS, and how it can help (and hurt!) your business insights
• The top 3 three reasons why Passives are more dangerous to ignore than Detractors
• Why the type of survey you use matters (Hint: you’ll need more than one!)