The hospitality industry focuses heavily on face-to-face communication. However, the digital revolution has now forever changed almost every aspect of our world — perhaps none more so than customer service. Read more
Tag Archive for: Omnichannel and Customer Journey Mapping
If you think ‘CXR’ is a buzzword or marketing trend, think again.
Ever wondered what you can do to improve your customers’ experience with your brand? Now is the time to create a customer experience (CX) strategy. Read more
Customer expectations have changed. Technology can help businesses in the hospitality industry stay ahead of the competition, save time and money, and increase client satisfaction. Read more
Are your customers happy? Mystery Shopping is a well-known method of customer research in effectively evaluating your customers’ experiences; pioneered by BARE International for over 30 years. When it comes to revealing the true nature of your business, sometimes you need more than just mystery shopping alone. Read more
BARE International was born from the need for mystery customer research at the national and global level. Today, we set the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Read more
More and more companies are talking about being customer focused, but are they doing it well enough to create a competitive advantage and drive revenue? Not only does investing in Customer Experience Management keep you ahead of the competition, it also plays in important role in increasing your bottom line. Read more
In a world where your competitors are only a click away, customer loyalty really is the new marketing.
Whether you’re a business owner wanting to evaluate the quality of service in your stores, or you’re looking to get paid to shop – here’s the ins-and-outs of how Mystery Shopping really works.
Do you know how customers view your company? Brand reputation is essential to the success of any business. Stand out from the competition; invest in these core, or ‘Golden’, branding strategies.
Thanks to the competitive market, customers have many options of products and services to select from, and they often rely on the brands that convey greater credibility via brand reputation. Optimize your brand reputation and win the customer’s trust before they even walk into your store!