As we’ve previously shared in a BARE Fact – “70% of buying experiences are based on how the customer feels they are being treated.” (McKinsey). But do you really know how the customer rates their experience? Will they be one of the happy customers that tell nine people about their experience, or the unhappy customer that tells 16 (nearly two times more) people about their poor experience?
Read more
Tag Archive for: Measure customer experience
Apparently if there’s a day to celebrate New Years and to make resolutions for the upcoming year, then there should be a day to ditch those resolutions. That’s the reason for Ditch New Years Resolutions Day… But we’re not buying it.
It may be hard for some people to think of patients as customers, but they definitely are. Providing great customer service at your medical practice boosts revenue and patient satisfaction. How do you make sure each of your employees is capable of making a good first impression? Do you really know how satisfied every patient is with the care they received? Read more
In a recent survey from the online polling firm YouGov, eating better and exercising more top the list of new year’s resolutions. Yet a BARE International Health & Fitness Customer benchmark study showed that most gym members are unhappy with their current gym memberships.
BARE International shares an article by Mona Bushnell for Business.com – How Technology Is Changing the Mystery Shopper World for SMBs.
BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.
BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.
BARE International shares an article by Tom Ward for Forbes – 6 Reasons Why You Need To Get Your Side Hustle On. Read more
BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.