As we’ve previously shared in a BARE Fact – “70% of buying experiences are based on how the customer feels they are being treated.” (McKinsey). But do you really know how the customer rates their experience? Will they be one of the happy customers that tell nine people about their experience, or the unhappy customer that tells 16 (nearly two times more) people about their poor experience?
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Tag Archive for: customer service
It may be hard for some people to think of patients as customers, but they definitely are. Providing great customer service at your medical practice boosts revenue and patient satisfaction. How do you make sure each of your employees is capable of making a good first impression? Do you really know how satisfied every patient is with the care they received? Read more
BARE International shares an article by Mona Bushnell for Business.com – How Technology Is Changing the Mystery Shopper World for SMBs.
It’s no surprise that effective customer service practices continue to change with advancements in the digital sphere and general consumer interaction. According to the Fyre Festival, some important trends found in 2017 include “keeping your word with customers” and “the importance of putting customers ahead of profits.” Although it seems obvious, it’s shocking how many organizations fail to implement these practices to their consumer base. Forbes found that “a total of $62 billion was lost in 2017 due to poor customer service.” Listed below are some major trends to look out for in 2018 that could change the scope of customer service.
More than 130 million people discussed Black Friday, Small Business Saturday and Cyber Monday throughout the holiday weekend.
BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.
BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.
Holiday shopping season is here… but who will getting your business and social feedback? Read more
BARE International shares an article by Julia Russell for SmartBrief – How millennials, service and engagement are trending on social in food and beverage. Read more
BARE International shares an article by Daniel Hong for Forbes – How AI Will Disrupt Your Customer Service and Sales Strategy in 2018.