Tag Archive for: Customer Journey Mapping

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BARE Shares – 4 Types Of Metrics That Support Great Customer Experience Measurement

‘We live in a world of big data, where endless amounts of information can be stored in the cloud at an ever-decreasing cost per byte of storage. While this may sound great to data-driven marketers, the blessing of cheap storage and increasingly simple application programming interface (API) connections between data sources can quickly enough turn into a curse of too much information and not enough time to sort through it all.‘ BARE shares an article by Greg Kihlström for Forbes on “4 Types of Metrics that Support Great Customer Experience Measurement.”

‘To overcome this, it is necessary to choose the right customer experience (CX) metrics. Part of this means that you need to choose data and performance calculations that are critical to your business’ key performance indicators (KPIs). In order to do this, it’s important to take into account the various types of metrics available to get a more holistic picture.

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BARE Shares – 5 Ways To Show Customers You Love Them On Valentine’s Day

‘Let’s face it – without customers, we don’t have a business. So why do so few companies remember to show some love to their existing customers? Usually, they are too busy trying to attract new customers, even though it costs five times as much to attract a new customer versus keeping an existing one.‘ BARE shares an article by Dan Gingiss for Forbes on “5 Ways To Show Customers You Love Them On Valentine’s Day.”

‘Valentine’s Day is all about love, so there’s no better time to think about how you can do a better job of showing some love to your loyal customers. Here are five easy and efficient ways to make sure that customers know you value them:

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BARE Shares – How to Become a Customer Experience Champion

‘Over the past few months I’ve chatted with people from a lot of companies who say their 2019 goal is to become more customer-centric.‘ BARE shares an article by Fabrice Martin for CMS Wire on “Become a Customer Experience Champion (and Create a Team of Champions Too).”

‘In each of those conversations, I emphasize that the most impactful change is creating an environment where all employees, regardless of title, see the customer as their North Star. To catalyze this transformation, customer experience (CX) champions should analyze feedback with empathy, operationalize insights throughout their organizations and foster constant communication about their most important stakeholder: the customer.

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BARE Shares – Want to Build Positive Customer Experience? Start with Your Employees

‘Delivering an optimal customer experience is, without a doubt, one of the most critical aspects of building a successful business. It is what directly influences the relationship between customer and brand, and helps drive loyalty.‘ BARE shares an article by Diana Serrano for Customer Think on “Want to Build Positive Customer Experience? Start with Your Employees.“

‘Many businesses are currently spending a majority of their time and resources on building a proper customer experience. This activity deserves to be a priority as it can lead to some truly unique connections.

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BARE International Marketing Director Accepted into Forbes Communications Council

Forbes Communications Council Is an Invitation-Only Community for Executives in Communications, Marketing, and PR.

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BARE International Vice President Selected for MSPA Americas Board of Directors

Jason Bare, Global Vice President for BARE International, has been chosen to sit on the Board of Directors for the Americas division of Mystery Shopping Professionals Association.

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BARE Shares – How To Make The In-Person Retail Experience Competitive In The Digital Age

‘The digital age has challenged many brick-and-mortar shops. Competing with a seemingly infinite number of businesses for space and attention online can be a constant source of stress and a challenge.‘ BARE shares an article by Derek Broman for Forbes on “How To Make The In-Person Retail Experience Competitive In The Digital Age.”

‘Your message and product aren’t just being ranked against competitors’; you have to compete with every form of entertainment available online. Every YouTube video, song or streamed movie or show could drag potential buyers away from your website.

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BARE International Honored as “2019 Elite Company” from Mystery Shopping Professionals Association

Congratulations to BARE International for earning Elite Company status from Mystery Shopping Professionals Association Americas. This will be the fifth consecutive year BARE has earned this prestigious title.

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BARE Shares – 10 Customer Service Resolutions for the New Year

‘This is the time most of us reflect on the past year’s business, and — if we haven’t already — firm up our plans and goals for the next 12 months. And of course, customer relationships should be high on the list of things on which to reflect.‘ BARE shares an article by Michael Hess for MoneyWatch (CBS) on 10 Customer Service Resolutions for the New Year.

‘Here, in no particular order, are the 10 most important commitments you and your staff should make to your customers, and to yourselves:

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BARE Shares – 5 Trends Shaping The Future Of Customer Experience In 2019

‘The phrase “customer experience” gets a lot more play than it did in the business world in the past, when people would simply throw it around synonymously with the phrase “customer service.” We’ve established these two things are definitely not the same.

Customer experience is now seen as a key business strategy for every brand.’ BARE shares an article by Blake Morgan for Forbes on Five Trends Shaping The Future Of Customer Experience In 2019.

‘Most of those changes are driven by consumer demand. Customers crave personalized, frictionless experiences, and companies are sprinting to deliver them. But this idea of constant transformation can present a seemingly insurmountable challenge for companies that are struggling in today’s complex business environment.

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