Tag Archive for: customer experiences

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BARE Shares – What Will Your Customer Experience?

Are you missing the most important question you can ask to retain your clients? BARE shares an article by Amie Devero for Forbes on What Will Your Customer Experience?

‘Businesses often make decisions based on a number of variables:

“What is most profitable?”

“How can we do it more efficiently?”

“How do we sell more?”

Tons of time and money are expended to develop the best possible way to deliver, structure, message and entice a new customer. Businesses are often asking, “How do we attract more customers?” You probably do it yourself.

Yet, not enough businesses spend significantly on the most important question: “How will my customer experience this?”

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BARE Shares – 32 Customer Experience Statistics You Need to Know

‘It seems that it was only yesterday that every business claimed the key to winning customers was in the quality of product or service they deliver. But, things have changed… In fact, all we hear these days is how important providing the best customer experience is.’ BARE shares an article by Toma Kulbytė for Super Office on 32 Customer Experience Statistics You Need to Know for 2018.

‘When Econsultancy conducted their survey for Digital Marketing Trends, they asked companies to state the single most exciting opportunity for 2018. The results? Customer experience (or CX) came in first (beating content marketing and mobile marketing!).

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BARE Shares – A Simple Guide For Developing A Better Customer Experience Management Strategy

‘We all like to think that what we offer is so unique that it should sell itself. In reality, most customers see little difference between product offerings.’ BARE shares an article by Andy Steuer for Forbes on How to Keep Unconscious Bias from Sabotaging Customer Experience Success.

‘Many competitors have similar features and offer similar quality. In this era of transparency, it’s harder than ever to compete on pricing. Customers have become accustomed to immediate access, instant answers, overnight delivery and free returns.

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BARE Cares: 5 Ways to Fight Breast Cancer

‘Want to join the fight against breast cancer?’ BARE shares an article by Stacy Simon for the American Cancer Society on Five Ways to Fight Breast Cancer.

‘Here are 5 ways to do a lot of good with a little – or a lot – of your time, your skills, and your voice.

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BARE Shares – How to Keep Unconscious Bias from Sabotaging Customer Experience Success

‘Is unconscious bias impacting your CX programs and initiatives? Yes, it probably is. Thankfully, it’s not as difficult to overcome as you think.’ BARE shares an article by Krista Sheridan for Customer Think on How to Keep Unconscious Bias from Sabotaging Customer Experience Success.

‘This morning you likely did a bunch of things: woke up, had breakfast, maybe took care of children or pets, got dressed, made your way to work, and so forth. And for each of these activities – although technically you had endless options (will breakfast be cereal? Salad? Cake?) – chances are you didn’t run through each of them, weigh them carefully, and then make a choice. It was likely already a done deal. Automatic.

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BARE Shares – The 6 Disciplines Behind Consistently Great Customer Experiences

Consistently offering great customer experiences is easily a simple idea, but also very difficult to implement. It’s not just a step-by-step process that companies need; there are discplines they’ll need to embody to be effective. BARE shares an article by Swapnil Pardeshi of Gripel Trainings on the 6 Disciplines Behind Consistently Great Customer Experiences.

‘If you think memorable and positive customer experiences just come together without thought or strategy, think again. Then use these standard practices to make it happen, every time.

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Tell us what #CXMeans for a chance to win!

CX Day is October 2nd!
How are you celebrating Customer Experience Day? Enter our sweepstakes and you could win $100!

‘CX Day celebrates the professionals and companies that make great customer experiences happen. It’s an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks. Join us!’

What does Customer Experience mean to you? Maybe a word (or a few words!) come to mind, or perhaps you can think of a situation where someone showcased the best example of ‘customer experience.’ We want to hear what you think, and you could WIN!

Official rules:  Read more

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BARE Shares – Why Many Customer Experience Programs Are Still Failing To Deliver

While investing in your customer experience investment, are you taking a proactive approach with a strong foundation, or a reactive approach to try to ‘fix’ upcoming issues or stack up against your competitor? A recent report from Gartner unveils the reason why there’s a disconnect between CX Programs and actual customer experiences, and BARE International shares an article by Blake Morgan for Forbes: Why Many Customer Experience Programs Are Still Failing To Deliver.

‘Many companies have spent the last few years making concerted efforts and investments into their customer experience programs, but customers still aren’t very satisfied. Despite the time, resources and money being poured into their programs, many still fail to deliver.

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BARE Shares – How do you know the economy is great? Customer service is terrible.

Customers know that when they’re purchasing a product or service, they’re also purchasing an experience. At least, that’s what the new expectation is. Here, BARE International shares an article by Danielle Paquette for The Washington Post: How do you know the economy is great? Customer service is terrible.

‘For evidence that it’s tough to find good help these days in a tight U.S. job market, try ordering a chicken sandwich.

That’s according to Marcus Boyd, 40, a Maryland resident who sought one recently at a Bethesda chicken joint. He recalls waiting for the cashier to correct a flubbed order, straining to make eye contact. Ten minutes passed. No food or refund came.  Read more

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BARE Shares – Customer Experience Index Reveals Brands Lack Human Connection

As bots and AI continue to enhance and become, well, “human”, more and more companies continue to invest in AI rather than people. But at what point does the customer care, or outright prefer, a human connection? Here, BARE International shares an article by Forrester for Forbes on how Customer Experience Index Reveals Brands Lack Human Connection. ‘CX is lagging, creating financial risk. Download Forrester’s complimentary guide to understand why customer loyalty is eroding.

Forrester’s 2018 Customer Experience Index (CX Index™) results continue to show that companies are struggling to create and sustain a human connection with their customers. This is not a question of delighting customers as an endgame or some fluffy sense of emotional attachment; this is a crass and clear story of financial risk.

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