‘This holiday season, have you walked away from a customer experience and said, “Wow, that was amazing”?’ BARE shares an article by Christine M. Riordan, the dean and a professor of management at the Daniels College of Business, University of Denver, for Forbes on Give the Holiday Gift of a Remarkable Customer Experience.
‘The holiday rush can be hectic and frustrating. Even during the busiest times of the year for retailers, however, exceptional customer service is the best way to win and retain the hearts of customers. Many organizations tout exceptional customer service as part of their competitive advantage, but few actually succeed in making it so.
What makes the difference?