Service in the Spotlight – Mystery Shopping
Not every business can be featured on Undercover Boss – but you can gain essential insights into YOUR business with BARE International.
Let us do the detective work for you! Mystery Shopping is a well-known method of customer research. Leverage BARE International’s 30 years of experience that has taken this tried and true method to new levels to evaluate your customers’ experiences. Using calls, clicks or visits our global workforce of evaluators follow predefined scenarios.
Evaluators record their experience at various touch points throughout the customer journey. Photos and videos can also be collected to visually record an evaluator’s experience interacting with your brand.
What are our Evaluators looking for?
- location cleanliness
- employee professionalism
- pricing audit
- safety audit
- experience consistency
- marketing and branding
- competitor analysis
- inventory audit
Evaluators don’t have to be there in person, mystery shopping can be performed via telephone and web to gauge your businesses performance.
By calling our evaluators can rate:
- timeliness
- friendliness
- enthusiasm
- brand awareness
- information relevance
- script compliance
Online they can rate:
- ease of navigation
- technical operations
- purchase process efficiency
- employee-customer relations
Each solution BARE offers is customized to meet your needs, providing actionable feedback to help you make critical business decisions. You need the power of a leader in the Customer Experience Research industry. Put BARE’s 30 years of experience to work for you. Contact us today for a limited-time complimentary evaluation of your business.
