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Study shows that consumers (still) love a face-to-face purchase
BARE International recently completed a survey that proves face-to-face service is still vital for vehicle or clothing purchases. The surprise results, however, was within the financial sector, which went through a strong digital transformation.
A Profile of Pet Owners: What Every Pet Insurer Should Know
‘Pet owners are a unique breed. They’re nurturers. They’re passionate.’ BARE shares an article by Susan Doktor, Noel Dávila and Paul Reynolds for Money.com on pet insurance shopping experiences.
ShopperFest 2021
Meet Global Vice-President Jason Bare and Director of Business Development Michele Jowdy at ShopperFest! MSPA Americas, the trade association representing the customer experience (CX), measurement, and merchandising industries, has announced the return of its annual independent contractor conference, ShopperFest, to be held June 25 – 27, at the Sheraton North Houston at George Bush Intercontinental […]
Customers Like Click-and-Brick Car Dealerships
‘“People want to come in and spend meaningful time at the dealership,” says Todd Skelton, head of Prime Automotive Group.’ BARE shares an article by Steve Finlay for WardsAuto on car dealership shopping experiences.
What Does It Mean To Be Customer-Centric In 2021?
‘Many companies aim to be customer-focused but struggle to know what it actually looks like and how to truly make customers the center of their businesses.’ BARE shares an article by Blake Morgan for Forbes on being customer-centric.
4 Ways Customers Don’t Want To Go Back To Pre-Covid Customer Experience
‘After a year of nearly everything in life being upended, there may be a light at the end of the tunnel. Covid numbers are trending down across much of the United States as vaccinations increase and many places start to re-open. But as Covid potentially nears its end, consumers and companies are faced with a […]
The 15 Most Important Customer Service Skills
‘Great customer service is the key to the success of any business. Once you have mastered it, you enjoy better power and control in the competitive market.’ BARE shares an article for News Anyway with key customer service skills.
How To Create Customer Love In The Digital World
‘Many companies are embracing technology. They are finding ways to serve the customer using digital tools. Self-service tools give customers control over their experience. Investing in this type of technology can be financially beneficial to a company. It seems like a win/win for both the customer and the company, and it can be. It can […]
How Customer Experience Give Way to Personalized Journeys
‘Poor personalization can drive disengagement just as often as good personalization drives engagement. It’s not enough to just use the data you have available; you must create content that utilizes that data and makes your consumer feel like you know more about them than just their name and company.’ BARE shares an article by Justin […]
4 Things For Restaurants To Remember As They Come Out Of The Pandemic
‘All around us, the restaurant industry has gone through dramatic change. Numerous favorites are gone. Friendly faces we were used to seeing have disappeared. Everything looks different, whether you dine inside or sit in the open air.’ BARE shares an article by Micheline Maynard for Forbes with key lessons for restaurants.