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Food for Thought This Valentine’s Day
Customer service is an integral part of running a successful restaurant. It doesn’t matter how fabulous your new restaurant looks or how delicious the food is, if the service isn’t good, customers are not likely to return.
Evolutions in Customer Experience Research: Shifts in Mindset Drives Key Changes in 2018
Searching for a deeper understanding of the customer experience.
BARE Shares – 3 principles Disney uses to keep its customers happy
BARE International shares an article by The Disney Institute’s Bruce Jones for Business Insider – 3 principles Disney uses to keep its customers happy.
Happy Groundhog Day!
The Groundhog hath spoken – and it’s not good news! But don’t worry, we’re here to help brighten the 6 more weeks of winter!
BARE Shares – 10 Secrets Of Customer Engagement: Fine-Tuning The Customer Service Experience For Success
Harvard Business Review found that companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn and increased revenues. Furthermore, research by American Express found that 60% of customers are willing to pay more for a better experience.
Where’s BARE? At the Quirk’s Event in Orange County!
Join BARE International’s Michele Jowdy presenting on January 30, at The Quirk’s event in O.C!
BARE Shares – How Customer Experience Can Drive A Referral Strategy
As we’ve previously shared in a BARE Fact – “70% of buying experiences are based on how the customer feels they are being treated.” (McKinsey). But do you really know how the customer rates their experience? Will they be one of the happy customers that tell nine people about their experience, or the unhappy customer […]
Fraudulent Usage of Bare International Warning
Please be aware of possible email scams pretending to be BARE International. Current scams circulating also include fraudulent prepayment checks and letters via mail.
Ditch New Years Resolutions Day? No Thanks…
Apparently if there’s a day to celebrate New Years and to make resolutions for the upcoming year, then there should be a day to ditch those resolutions. That’s the reason for Ditch New Years Resolutions Day… But we’re not buying it.
BARE Shares – Robots in Customer Service?
By 2020, 85% of all customer interactions will be handled without a human agent. Why? Resolving customer service issues before they arise could significantly lower customer abandonment rate. AI, chatbots and automated, self-service technologies free up call center employees from routine tier-1 support requests so they can focus on more complex tasks. Here, BARE International shares […]