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Chains Make Big Investments In Their Loyalty Programs
‘Starbucks, Taco Bell, Wendy’s and several others have been upgrading or introducing their programs as they hope to build traffic coming out of the pandemic.’ BARE shares an article by Jonathan Maze for Restaurant Business with new and upgraded loyalty programs.
Why You Market to People and Not Your Customer Database
Don’t make this mistake: attend our next webinar Thursday, August 6th, on Buyer Personas and Empathy Mapping with Digital Adoption Methods! (Or at least just get the recording!) “They obviously didn’t know who they emailed.” We’ve all had this reaction to a spam email that’s missed the mark. Sometimes it’s funny, but it’s mostly annoying. […]
10 Examples Of B2B Customer Experience Transformation For COVID
‘In the age of COVID, all businesses have been forced to transform, especially in the B2B world. ‘ BARE shares an article by Blake Morgan for Forbes with B2B customer experience transformations.
Here Are The New Rules For Hotel And Vacation Rental Stays After The Pandemic
‘Hotels and vacation rentals may seem the same since the start of the COVID-19 pandemic. They aren’t. New cleaning procedures and guest restrictions are in effect. But what are the new rules for hotels and vacation rental stays after the pandemic?’ BARE shares an article by Christoper Elliott for Forbes with new guidelines in the […]
B2B Wakes Up To The Benefits Of Customer Experience
‘B2B companies are starting to see the value of investing in customer experience and the advantage it can give them over the competition.’ BARE shares an article by Blake Morgan for Forbes about the new focus on customer experience in the B2B world.
COVID-19 Holiday Consumer Sentiment Pulse Survey
Going into the 4th of July weekend and on the heels of another better-than-expected jobs report, consumer sentiment rebounded, despite the sharp increase in new COVID-19 cases.
Reality Of The Emergency Road Trip: Safety Insights From An Unplanned Hotel Stay
What are some thoughts you may have if you had to stay at a hotel during COVID? Is your room thoroughly cleaned? Are employees taking the proper precautions? Linda, our Global Director of Client Services, shares her discoveries during an unexpected hotel stay.
Providing Great Customer Experience 6 Feet Apart: Redefining Customer Service In A New World
We’re getting closer to the end of the initial wave. But the end of what? Hopefully, the end of dire reports about the surge in COVID-19 cases dominating the headlines day-to-day. From a business perspective, however, this end is in fact the beginning of something new.
How Beauty Retail Will Change As Stores Reopen
‘How much of consumers’ new online beauty shopping habits will stick when stores reopen? How should beauty retailers react?’ BARE shares an article by Richard Kestenbaum for Forbes with new trends and innovations in the beauty retail industry.
CX-Factor, Part I: NPS & Turning Passives into Promoters [Replay]
On this webinar, we share: Translating the real meaning of NPS, and how it can help (and hurt!) your business insights The top 3 three reasons why Passives are more dangerous to ignore than Detractors Why the type of survey you use matters (Hint: you’ll need more than one!)