BARE International, the most trusted name in customer experience research releases the Fortune 500 Retail Case Study.

The Challenge:

A Fortune 500 retailer with more than 500 locations in the USA had concerns with their individual store execution of world class customer service. The client guaranteed total satisfaction to its customers but based upon customer surveys and reduction in intent to return, they believed that this service promise was unfulfilled.

The primary areas of client concern were: service quality, employee knowledge of new product lines, and customer complaint handling. The key objectives were to improve customer satisfaction overall as well as to initiate higher ticket sales to existing customers.

BARE set up a benchmark study of all stores in order to evaluate the customer experience. To read the BARE Solution and Proven Results from the study, click here.

Managing each of the variables that come with a social strategy doesn’t mean you need 10 different tools. Cut through the noise with insights from industry leading technology that doesn’t require a data scientist. Read more

Attention Mystery Shoppers! Guy Caron, BARE International VP, will be part of panel at ShopperFest 2016 in Las Vegas to answer all of your mystery shopper program questions.

MSPA-NA hosts the only shopper conference that is developed and led by the companies providing opportunities to you – the shopper! It’s an exclusive opportunity for you to gain unique knowledge and skills to become the most valuable shopper in your area.

Click here to find out more and register today!

Do you have the feeling you need start doing something new? You need a change in your life but don’t know how to survive the job-search? This article can help you explore the secret signs of burn-out and explain what benefits mystery evaluation can bring you while you are not working full-time.

Do you get too tired by the end of the day?

You say you don’t have time to exercise, go out, learn new things, because you are way too exhausted in the evenings. Unless your job consists of demanding physical work, this should not be the case. It’s not the work that makes you tired. It’s the negative feelings about it that silently take away your energy and motivation.

Do little things at work annoy you more than they should?

You want to throw that coffee machine out the window. Even the eyebrows of a coworker you are sitting next to annoy you. Once your mood is not in the right place, you are more susceptible to letting things around you bother you more than they should. Just ask yourself…would you react the same way to these things if you were at home in a good mood? If not, it means that you feel frustrated and you need to change something.

Do you express your mood in days?

-How are you?
-You know, it’s Monday. – you answer frowning.

-How are you?
-I feel great! Are you kidding? It’s Friday.

The only thing that makes sense in your life is the weekend and spending the whole working week craving it? Five days waiting for two days? Job crisis alert!

Changing a job is never easy

– I don’t have time to search for a new job or go to job interviews. Who is going to pay my bills while I am not working? – you ask.

Searching for a job can be a difficult time in one’s life. Browsing job portals, adjusting your resume/CV, going for interviews, etc. But don’t forget: you have the power to organize your day. Finding additional sources of income has never been easier. We are living in a time of “online sharing”. You can share your car, or even become an Uber driver. Do you excel in a language or know much about your city? Teach language or offer guided tours! It will take you just a few clicks to publish your ad online.

shutterstock_312355676Are you a fan of shopping? Are you particular about customer service? Then you might also want to become a mystery evaluator. You just have to register in the database of mystery shopping companies and look for projects on your job board. You can decide when, where and how often you would like to carry out a mystery visit. You go shopping anyway, don’t you?

If you become a mystery shopper:

  • Spend more time moving around, which is far more exciting than sitting in an office looking at the same walls four months.
  • Meet new people. Not only you will get to know sales advisors and gain important information about sales techniques, you will also be in contact with the employees of the mystery shopping company. Networking can never hurt, especially taking into consideration that these companies regularly hire their best evaluators for their own teams.
  • Practice your communication skills: Most likely you do not have experience as an undercover agent. Mystery evaluation is full of surprises, sometimes you have to improvise and get yourself out of unexpected situations. Don’t forget: your identity can never be uncovered. Enjoy the adrenalin rush and become the best agent in town!
  • Learn a lot about brands, help improve customer service standards and get paid in the meantime. This can be especially useful if you are looking to work in retail or marketing in the future.

No-one can promise that these types of income will compensate you for losing a full salary, but it is fun and might be enough to help you out for a couple of months until you find a job where you even like Mondays. Just don’t forget: Google is your friend! Explore your opportunities! Life is too short to do something you don’t like.

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A recent Customer Satisfaction Pulse Study conducted by BARE International indicates that more than 40% of sales conversations do not gather key information such as what the buyer is looking for, how the vehicle will be used and how much a buyer is comfortable spending. This Pulse Study was conducted to gain insights from an everyday customer´s point of view.

According to BARE president Mike Bare, “We consult with several automotive brands. Our goal was to conduct a brief pulse study to give our current and potential clients insight into how their customers experience the sales process. The results show some clear industry indicators.”

Three major automotive brands were evaluated across ten countries. The study investigated five relevant touch-points of the customer journey: Pre-Visit Telephone Call, Arrival at the Dealership, Sales Advisor Interaction, Sales Closing, and General Impressions and Recommendations. The overall results show clear indications for areas of improvement during the sales process.

To download the Pulse Study, click here.

Mike Bare, President of BARE International, joins a multidisciplinary group of leaders from across the country in the first ever SOAR Community Summit in Alexandria, Virginia. The Summit aims to be a proven tool that produces compelling outcomes for leaders, presenting them with multiple opportunities to sharpen their skills and become more legacy-driven in their leadership approach.

Bare, a pioneer and leader of the mystery customer research and audit industry, will be an expert panelist discussing “What Customers and Clients Want Most.” As a co-founder of the Mystery Shopping Providers Association (MSPA), Bare knows first-hand that a caring commitment to what a customer means to a business ensures long term success.

The Summit is a perfect fit for Bare who believes that, “Legacy-driven leadership means sharing the knowledge and experience I have with those who wish to learn, evolve and enhance what has been created, which in turn allows them to become legacy leaders themselves.”

About SOAR Community Summit

The SOAR Community Summit is a strategy sharing and thought leadership event taking place in the Washington, DC metropolitan area, connecting leaders and addressing the priorities in their organizations and communities. The event is hosted by the SOAR Community Network and brings together a multidisciplinary group of executives, business leaders and experts from around the country.

Find out more here.

BARE International, the most trusted name in customer experience research shares an article from Exame.comAvoiding sales loss: the problem is the lack of attention to areas engaged in direct contact with clients.

Read more

BARE International, the most trusted name in customer experience research shares an article from Mystery Shopper Magazine – 5 Companies with Jobs for Mystery Shoppers. Read more

We have changed our daily notification process of available assignments and now you will be receiving ONE email daily from BARE!

We encourage you to bookmark our Job Board and check it daily. Be the first to ‪#‎riseandapply‬ to your favorite Assignments. Between now and 3/31 we are holding a contest. Please post a selfie with our Job Board bookmarked in the background on Facebook or Twitter and use #riseandapply, don’t forget to tag BARE. Four winners will be selected at random and will each win $25.00!

BARE International (Default)'s photo.

Fairfax, VA, February 22, 2016 — The Mystery Shopping Providers Association (MSPA) Europe awarded BARE International’s Belgium office with their highest accolade, the MSPA Elite Award for 2016. The award recognizes member companies who demonstrate distinguished leadership and work to support the goals and objectives of MSPA. The Elite Award identifies the “best of the best” of MSPA-Europe, companies blazing the trail for the advancement of the customer experience management and measurement industry.

“We strive to exceed expectations and help our clients do the same with their own customers,” Michael Bare, President of BARE International, stated. “Our high standards are a huge factor in why we received this award. We know the impact that our services can have on our clients’ bottom line and are committed to leading our industry to provide customized solutions.”

“Customer experience research provides valuable business insights—a clear view of a business through their customers’ eyes. BARE International prides itself on being at the leading edge of this industry. This recognition by MSPA Europe is an important badge for us to earn,” added Guy Van Neck, Vice President Bare International Europe.

BARE International’s U.S. office has been awarded the Elite award in 2015 and 2016.

About BARE International:
BARE International sets the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Founded in 1987, BARE International is a family-owned business with global capabilities. BARE is headquartered in the Washington, D.C. suburb of Fairfax, Virginia with nine offices around the world. On any given day, BARE International is doing business for clients in more than 149 countries, completing more than 50,000 evaluations each month. To learn more about BARE International’s customer experience research services, visit www.bareinternational.com.