Quality management refers to all the measures undertaken to uphold a desired level of excellence in all aspects of services to satisfy customers’ demands. As a result, a quality management system (QMS) refers to the collection of processes that businesses deploy to maintain customer satisfaction by following quality objectives and policies.
When a firm adopts a mature QMS, it creates a complex network of resources, procedures, and regulations to lead them toward one singular objective: delivering the best and a consistent version of their product.