Entries by Kristen

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Connecting with Your Target Markets During the Year’s Busiest Shopping Season

It’s that crazy time of year when marketers pull out all the stops to capture their share of holiday consumption. In the past, the day after Thanksgiving would launch the season’s retail insanity. In recent years, the holiday shopping season has started increasingly earlier. This year, it seems like “Black Friday” has turned into “Black […]

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What is Incident Management and How Can Digital Checklists Help?

A five-hour computer outage cost Delta Airlines $150 million in 2017. Similarly, companies lose an average of $300,000 per hour in revenue, staff productivity, and maintenance costs due to system outages.  Major disruptions can significantly outweigh such expenses. The reason behind this is simple: customers who are unable to pay their bills, participate in a video conference or purchase a plane […]

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The Not So Hidden Costs of Ignoring Quality Control

All organizations, irrespective of their industry, have a vision. This vision is often fueled by the organizations’ financial position. An effective quality control system ensures  that a company’s financial position is strong and helps it ascend the trajectory of success. This also assists businesses ensure customer satisfaction, build a strong brand image, and improve their […]

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How Much Can Delayed Incident Reporting Cost You?

Delayed incident reporting is an unfortunate but common problem in business management. Every company requires a reporting system to help track relevant incidents and take prompt actions. And that’s where incident management comes into the picture. It plays a critical role in the growth trajectory of organizations.   Reporting a potential incident on time enables more efficient management […]

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BARE International Celebrates 35 Years by Unveiling a New Logo Identity Reflecting Company’s Focus on the Future of the Customer Journey

(PRWEB) JULY 18, 2022 // BARE International unveiled a new brand campaign, including a new logo identity, that reflects the company’s evolution from mystery shopping provider to experience research consultants and full-service program design. This milestone is celebrated alongside their 35th anniversary for providing world-class experience research programs.

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Incident Management KPIs You Should Be Aware Of

A sound, well-thought-out incident management system could be the difference between a thriving firm and lost revenue. This is especially applicable in a world where digital experiences are a significant focus in many sectors. Delta Airlines, for instance, famously lost $150 million in 2017 due to a five-hour computer failure. Similarly, system disruptions cost businesses an […]