Entries by Kristen

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What is Incident Management and How Can Digital Checklists Help?

A five-hour computer outage cost Delta Airlines $150 million in 2017. Similarly, companies lose an average of $300,000 per hour in revenue, staff productivity, and maintenance costs due to system outages.  Major disruptions can significantly outweigh such expenses. The reason behind this is simple: customers who are unable to pay their bills, participate in a video conference or purchase a plane […]

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The Not So Hidden Costs of Ignoring Quality Control

All organizations, irrespective of their industry, have a vision. This vision is often fueled by the organizations’ financial position. An effective quality control system ensures  that a company’s financial position is strong and helps it ascend the trajectory of success. This also assists businesses ensure customer satisfaction, build a strong brand image, and improve their […]

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How Much Can Delayed Incident Reporting Cost You?

Delayed incident reporting is an unfortunate but common problem in business management. Every company requires a reporting system to help track relevant incidents and take prompt actions. And that’s where incident management comes into the picture. It plays a critical role in the growth trajectory of organizations.   Reporting a potential incident on time enables more efficient management […]

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BARE International Celebrates 35 Years by Unveiling a New Logo Identity Reflecting Company’s Focus on the Future of the Customer Journey

(PRWEB) JULY 18, 2022 // BARE International unveiled a new brand campaign, including a new logo identity, that reflects the company’s evolution from mystery shopping provider to experience research consultants and full-service program design. This milestone is celebrated alongside their 35th anniversary for providing world-class experience research programs.

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Incident Management KPIs You Should Be Aware Of

A sound, well-thought-out incident management system could be the difference between a thriving firm and lost revenue. This is especially applicable in a world where digital experiences are a significant focus in many sectors. Delta Airlines, for instance, famously lost $150 million in 2017 due to a five-hour computer failure. Similarly, system disruptions cost businesses an […]