Entries by Kristen

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A Great CX is More Than Luck

St. Patrick’s Day is a widely celebrated holiday that has its roots in Ireland but has become a global event. It’s a day filled with green decorations, parades, traditional Irish food, and of course, plenty of green drinks. While many people associate St. Patrick’s Day with luck, the truth is that creating a great customer […]

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What is the Secret Ingredient to Happy Customers?

The number one goal for businesses is to keep their customers happy. We don’t think any differently, and we’re ready to share the secret ingredient on what makes our client partners – our customers – happy. But what is this secret?

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Food for Thought This Valentine’s Day

Customer service is an integral part of running a successful restaurant. It doesn’t matter how fabulous your new restaurant looks or how delicious the food is, if the service isn’t good, customers are not likely to return.

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Top 4 CXpectations in 2023

As we move further into 2023, customer experience has become more important than ever before. With increased competition and consumer awareness, businesses that prioritize customer experience are more likely to succeed in the long run.