Entries by Kristen
BARE Shares – How do you know the economy is great? Customer service is terrible.
Customers know that when they’re purchasing a product or service, they’re also purchasing an experience. At least, that’s what the new expectation is. Here, BARE International shares an article by Danielle Paquette for The Washington Post: How do you know the economy is great? Customer service is terrible. ‘For evidence that it’s tough to find good help these […]
BARE Shares – Customer Experience Index Reveals Brands Lack Human Connection
As bots and AI continue to enhance and become, well, “human”, more and more companies continue to invest in AI rather than people. But at what point does the customer care, or outright prefer, a human connection? Here, BARE International shares an article by Forrester for Forbes on how Customer Experience Index Reveals Brands Lack Human Connection. […]
Happy Labor Day Weekend!
BARE wishes a safe and happy Labor Day to all, and recognizes those who spend their days working to make America, and the world, a better place.
BARE Shares – Old-School Industries Require New-School Customer Experience
It’s not just ‘back to school’ for kids; businesses all over the world are spending their time looking for more ways to grow customer loyalty. ‘Longevity’ is no longer synonymous with ‘guaranteed business’. What worked fifty, twenty, or even just a year ago are, well, “so last year.” Here, BARE International shares an article by […]
BARE Shares – Here’s Why Your Competition For Customer Experience Is Amazon And Everyone Else
Experience is quickly becoming king in differentiating between like-minded businesses and industries. Competition is everywhere, and everyone is striving to provide the ‘best’ experience for their customers. So how do you set yourself apart? Here, BARE International shares an article by Dan Gingiss for Forbes on Why Your Competition For Customer Experience Is Amazon And Everyone […]