BARE International shares an article by Mona Bushnell for Business.com – How Technology Is Changing the Mystery Shopper World for SMBs.
If you could be any animal in the world, what animal would you be and why?
It’s no surprise that effective customer service practices continue to change with advancements in the digital sphere and general consumer interaction. According to the Fyre Festival, some important trends found in 2017 include “keeping your word with customers” and “the importance of putting customers ahead of profits.” Although it seems obvious, it’s shocking how many organizations fail to implement these practices to their consumer base. Forbes found that “a total of $62 billion was lost in 2017 due to poor customer service.” Listed below are some major trends to look out for in 2018 that could change the scope of customer service.
More than 130 million people discussed Black Friday, Small Business Saturday and Cyber Monday throughout the holiday weekend.
BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.
The majority of Americans went shopping between Thanksgiving and Cyber Monday, according to a survey by the National Retail Federation.
Customer service is the essence of the hospitality industry.
BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.